Refund and Return Policy

AJ'S Breathe Perfumes PVT. LTD. strives to provide customers with a seamless shopping experience. As opened or used products cannot be reused or resold, items are not eligible for return once delivered.

Our products contain active natural extracts and ingredients. Any damage caused due to neglect, improper usage, or incorrect application will not be covered under this policy. This policy also does not cover any reactions or sensitivities to specific ingredients. Customers are advised to perform a patch test as mentioned with every product.

Refund Policy

• AJ'S Breathe Perfumes PVT. LTD. is not responsible for any damage occurring after delivery of the product.
• An unboxing video with the original packaging is mandatory for any claims related to missing items, leakage, breakage, damage, or incorrect products.
• To initiate a refund request, please contact our customer care at +91 9136480165 or email customercare@breatheperfumes.in with relevant images and videos. The subject line of the email should be “Refund For [Order Number]”.
• If a package appears tampered, damaged, or defective at the time of delivery, please refuse to accept it from the delivery partner.
• If an order is marked as delivered but not received, customers must inform customer care within 3 days of the delivery status. No claims will be accepted after this period.
• Refund amounts do not include delivery charges, as these are non-refundable by courier partners.
• Refunds for Cash on Delivery orders will be processed to the bank account provided by the customer within 4 to 7 working days.
• All refund claims must be raised within 24 hours of delivery with the required details.
• Once approved, refunds may take up to 15 days to reflect in the original payment method. AJ'S Breathe Perfumes PVT. LTD. will share transaction details and confirmation once the refund is initiated.

Return Policy

• In rare cases of damaged delivery such as leakage, breakage, or missing items due to transit, a refund or exchange may be initiated after verification as per the refund policy.
• Customers must contact customer care within 24 to 48 hours of receiving a damaged or defective product.

Cancellation Policy

• Orders can only be cancelled before they are dispatched from the warehouse. A gateway charge of 2.5 percent will be deducted upon cancellation.
• Refunds for prepaid orders will be credited to the original payment method within 15 days of cancellation approval.
• Orders cannot be cancelled once shipped. If a prepaid order is returned to the seller after shipping, a deduction of ₹75 will be applied and the remaining amount will be refunded.